The Retention, Assessment, Placement, Intake and Development System (The RAPID System), is a highly advanced client/server, GUI-based system which automates the facility-wide screening, tracking and referral of clients. The open design of The RAPIDú System allows you to interface with existing software environments and other systems.

Clients commonly receive services from multiple agencies. When applying for these services, applicants must repeatedly answer the same or similar questions. Personnel must then re-enter data which may be available in other non-integrated systems. Maintaining client data in multiple systems, some of which are not automated, makes it difficult to assess a client's status and/or history, resulting in less than optimal service.

The RAPID System consolidates critical client data so that client information is readily available in multiple formats. By synchronizing information, intake administrators and coordinators can quickly assess client data and; thereby, provide a single source of information for all agencies to consult and share.

Features:
•Captures customer/client information demographics, preferences, appointments and visits
•Automatically generates internal reports and customer reports
•Confidential and secure restrictions on customers data/history to unauthorized users
•Analyzes customer data and recommends options
•Generates date range usage and activity reports

The primary objectives of The RAPID System are:
•Provide the flexibility to support any Family Support Center.
•Provide efficient, facility-wide client screening, tracking and referrals.
•Provide a high-quality shared client database.
•Eliminate redundancy.
•Increase productivity by delivering timely and efficient services.

Objectives are addressed through five major system components including, Client Information, Family Assessment, Client Activity, Agencies and Services.

Client Information
The Client Information component serves as the first point of contact for both existing and potential clients. It captures basic demographic data which can be disseminated among varying agencies.

Family Assessment
The Family Assessment element captures client and family information in order to obtain an overview of the situation. Additionally, it determines probable eligibility for most services provided by The Support Center Agencies.

Client Activity
The Client Activity component captures all client activity. A Client Activity Report (CAR) will be generated for every contact (i.e., meeting, counseling session, class, etc) between a client and Support Center service provider.

Agencies
The Agencies dynamic is used to identify internal and external agencies. The Support Center agencies refer clients to a variety of community service providers. They also receive numerous phone calls requesting information on resource assistance.

Services
The Services component lists internal and external services available. Many clients come to The Support Center seeking a particular service. Often the service is provided by several agencies. The services component allows a search to be performed identifying all agencies providing the requested service.